COVID-19 PROPERTY ENHANCED HEALTH PROTOCOL

For the Health and safety of our Guests and Staff, our Property operates in line with the Greek Government Health Protocol that is issued for Tourism Businesses under "Health First" Covid-19 directive regulations and as outlined below:

To further enhance health and safety protocols, our Property follows 8 key hallmarks which will be implemented effectively:

  1. Higher Standards of cleanliness and hygiene, obtained local authority Health First accreditation.

  2. Appropriate checks on arrival for guests and employees. For example, temperature checks for all guests as appropriate.

  3. Disinfection kits available to guests and employees. Sanitisers, masks and anti-bacterial wipes.

  4. Frequent and regular sanitisation of high contact points.

  5. Use of technology to enhance guest experience and safety. E-payments, Email communication, etc...

  6. Ensure higher cleanliness and hygiene standards during guest stay.

  7. Enforce safe distancing measures as a precaution of one meter distance for interactions between guests and employees.

  8. Appropriate health and safety gear. regular use of personal protective equipment, when appropriate, to ensure the health and safety of guests and employees.

Accommodation Services

  • Staff are taking all the necessary hygiene measures (hand washing, keeping social distance at least One meter from customers, avoid handshakes and following all the appropriate rules of hygiene.

  • Special equipment (medical kit) such as gloves, masks, antiseptics, cleaning wipes, aprons, long sleeve robe, laser thermometer will be available for any incidents.

  • Our reception desk contains antiseptic liquid for use by all Guests

  • Check-in/Check-out will be facilitated outdoors at our executive lounge/barbeque area, in order to avoid congestion during those services. Guests are requested to check-in/Check-out promptly in order to avoid any unnecessary delays or fees.

  • Our updated Check in and Check out times are mandatory to ensure sufficient cleaning, disinfection and adequate ventilation of every room between each Guest Stay:

  • Check-in: 15:00pm - 18:00--------Mandatory unless notified for after hours Check-in

  • Check-out-Until 11:00am------Mandatory

  • Our updated Reception Hours are from 9:00am to 18:00pm

  • All Room Keys have been disinfected between each Guest Stay. On Check-out Guest/s are required to place all Room Keys in a designated box at Reception or leave inside the apartment besides the mirror stands.

  • Entry of Non-Residents is strictly prohibited in the Property. Guests who may see any friends or family that do not reside at the Property are required to meet them at a public location.

  • The Property is following the Cleaning and Disinfection Program as per EODY (Government Health Protocol)

  • Reinforcement of sanitary services in all high risk areas and surfaces (ie. door handles, knobs, etc...)

  • Meticulous cleaning and good room ventilation during the time duration between stays

  • All Guests shall follow Social Distance of at least 1-Meter, Wear a Mask and Gloves when in Public Areas of the Property. Mandatory Requirement.

  • Only up to 8 Guests at a time are allowed in our executive lounge/barbeque area.

Limited Housekeeping

  • Non-Regular Room Cleaning during the stay (to avoid unnecessary contact of cleaning staff with possible case and further transmission)

  • Elimination of daily change of bed linens and towels and evening preparation, only at the request of the Customer. Extra fees may apply.

  • Guestrooms will be thoroughly cleaned and disinfected between Guests. Housekeeping Service during a guest stay will be based upon guest preference, recognizing that some guests may not want staff entering their room. Additional amenities such as linens and toiletries will be available upon request, delivered at the Guestroom door.

  • Each rental is fully restocked with necessary supplies for your length of stay upon arrival.

  • Daily trash removal, towel service and mid-stay housekeeping services will be suspended.

Miscellaneous

  • Decorative objects may be eliminated.

  • Common multi-purpose items, such as menus, magazines, info bulletins, brochures, etc... may be eliminated.

  • Installation of a disposable cover on the TV and Air Conditioning Controls may be allocated.

  • Fabric surfaces have been cleaned with a steam appliance (Temperature above 70 degrees)

  • Guests are kindly requested to open the windows for natural ventilation of the space daily.

  • Strict observance of placement and handling of dirty linen. Guests are kindly requested to place all dirty linen and towels in a special closed bag provided by the Property. New bed linen and towels will be provided upon Guest request.

  • All linen fabrics are professionally washed in high temperature wash cycles of 70 degrees and above with high grade detergents.

  • Provision of personal, protective equipment available at the Property for Guest safety.

  • We ask that only one person per family comes for Check-in to limit the number of people in the lobby

  • We strongly encourage all Guests to pay any balance ahead of Check-out electronically

  • Guests are requested to wear a face mask when in common areas of the property.

  • It is recommended that all Guests place all Requests electronically via Email communication at least 8-12 hours of Service requested.

CREATED BY LITSA HAUS ESTATE RESIDENCES IN RESPONSE TO COVID-19 REGULATORY GREEK GOVERNMENT HEALTH PROTOCOL FOR TOURISM

  • Twitter Basic Black
  • Trip Advisor App Icon
  • Facebook Basic Black
  • Instagram Basic Black

68 Leoforos Egnatias Street, Asprovalta, Thessaloniki, Greece 57021  |  +306980637553 OR +302397022230 | +306980637553 What's up & Viber | Email: litsahaus@hotmail.com

© 2015 by Litsa Haus. ALL RIGHTS RESERVED FOR COPYRIGHT LAWS & PROTECTION OF ALL PHOTOS & TEXT SHOWN ON THIS SITE.